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Terms and Conditions
OrdersWe pride ourselves on shipping your orders as quickly as possible. You will receive an email with a tracking number when your item has been shipped. Please note: occasionally in-stock items may temporarily go out-of-stock. Rest assured that you will be notified of any shipping delay at the time of your order.
CancellationsOnce your order has been submitted, any modifications or cancellations must be made in writing prior to the processing of that order, which is usually within 24 hours. No modifications/cancellations are allowed once an order has been processed.
ShippingAll orders to US will be shipped by USPS and the international orders will be shipping by FedEx. It takes up to 7 days depending on your location. Shipping charges are added to the price of our products. We do not ship to P.O. Box numbers. Please note that the delivery time is a estimate and it depends on the carrier, and may vary accordingly. Factory-Fashion is not responsible for delays in shipping or delivery. Please also note that shipping charges are non-refundable and we do not pay for shipping, duties or taxes on any items which are returned to us.
If your tracking information states that your package was delivered and you have not received it. You must address this with the carrier. Sweet Look does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.
International OrdersWe ship internationally via FedEx International or USPS. Shipping charge will be added to the price of our products. It usually takes 2 to 10 days depending on the destination. Additional time might be necessary for custom clearance. Additional imports, customs, and sales taxes may be added in accordance with your country's specific requirements. Factory-Fashion is not associated with these fees. All additional fees are to be paid by the customer at the time of delivery. You will be responsible for any customs duties or clearances for all shipments. All international orders are FINAL SALE. This means we do not offer exchanges or refunds and our Return Policy does not apply to international orders.
Payment MethodsWe currently accept PayPal, Visa, MasterCard, American Express and Discover.
Sales TaxUpon checkout, sales tax will be applied to all orders shipped to locations within the state of California.
SecurityThe security of your personal information is exceptionally important to us. Your order will be processed via a secure server and the personal information you submit to us will be completely protected.
You can shop at www.sweetlook.com with confidence. We have partnered with the leader payment gateway, to accept credit cards and electronic check payments safely and securely for our customers. The Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For our SSL Certificate we have partnered with Comodo. Comodo SSL guarantees the highest possible encryption levels for online transactions. The SSL certificate is signed with NIST recommended 2048 bit signatures and provides up to 256 bit encryption of customer data.
Return PolicyWe will gladly accept returns on any item (except items which are final sale) that is in its original condition (unworn, unwashed, with tags attached).
For all return requests, please contact us within 30 days of receiving your order. We do not accept any return/exchange request over the phone. We require that all merchandise be shipped within 30 days from the date your order was received.
Item(s) will be returned at your expense. The customer will pay the shipping cost for the returns and a restocking fee of 15%. For exchanges only will pay the shipping cost.
If the requests or returned merchandise falls outside the above timeframes, your return will not be accepted.
We do not accept any return/exchange request over the phone.
Reserved Rights Regarding Shipping
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Factory-Fashion reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Factory-Fashion reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Factory-Fashion reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.
Contact with us: Chat, e-mail (firstname.lastname@example.org) or My Account "Return Request"
Lost PackageIf the package is in transit by USPS for more than 30 days after the shipment date, please notify us to claim it to USPS. Please do not submit claims for lost packages before 30 days and no after 90 days after the shipment date.
Out Of StockThe stock changes frequently with the increasing orders, so maybe some item are not available after you finish the payment. On this situation, we will contact you and let you decide whether it could be replaced or cancelled to enable timely delivery. All excess payment including the shipping fee will be credited to your account.
Please, make sure you leave the email address and phone number,if we can't contact you in 48 hours.